Save The Girl Mac OS

How to save the system report on a Mac

To troubleshoot problems with a Mac, tech support might ask you to save the system report and send it by e-mail. This report allows our support staff to see more details about your system, such as the computer model, the OS version, the firmware version and also information about the attached devices.

  1. Make sure the devices that you are currently troubleshooting are connected to the computer and turned on.
  2. In the upper-left corner of your screen, click on the Apple icon and select About This Mac.
  3. Click System Report... to view your system information.
  4. If the device has been connected after opening the system report, go to the File menu and select Refresh Information.
  5. In the File menu, click Save... to save the report to your disk.
  6. Locate the *.spx file you have saved in the previous step and compress it to create a ZIP archive.
  7. You can now send the ZIP file by e-mail or attach it to your support ticket.

After the OS Sierra update, I am able to scan documents, rotate,..., but the button to save a scan on my macbook is not 'clickable'.

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the button is visible, but light gray, and I can't click on the button Save.

I deleted the printer since the macbook, downloaded the latest driver from hp site 10.12, but apparently Mavericks BONES

Is there a driver for sierra os?

HP photosmart 5520 & sierra OS

Apple Mac Os 10.8 Download

someone at - it the same problem?

someone at - it a solution?

Hello

What application you are scanning from?

New Mac Os 11

If it is the Image Capture scanners and scanners, uncheck the box to scan a custom size, and then select a specific analysis size or mark the spot required during the prelife analysis using your mouse, and then check if the 'Save' button becomes available.

Also try to install HP Easy Scan below:

Can you successfully scan from HP Easy Scan and click on send to > folder? the application will be installed in the Applications folder.

Tags: HP Printers

Similar Questions

Save The Girl Mac OS

  • I use a MacBook Pro and recently upgraded to OS 10.9 mavericks. Since then, I am unable to save the scans. Wireless printing functions like photocopy. I am able to see the image on the computer, but can not save even though the dialog box allows me to choose where the analysis is saved. HP does not have any software support for this problem.

    Hi omarkhayyam,.

    Here are the drivers - OS X 10.9 Mavericks and HP Photosmart 5520 e-all-in-one software full functionality, download and save a copy on your iMac, then install.

    I hope it works for you. Keep me posted.

    Thank you

  • The online system will not recognize my name from the network folder, when I try and set up a scan to network folder. The product is an Officejet 8600 and iMac OS x 10.7 Lion running... Any ideas?

    Hi Bill,

    Please be sure to use the IP address rathert han Hello hostname:

    Locate the IP address of the Mac (you can find it by opening system preferences > network.)

    Check the IP address in the Wi - Fi or Ethernet connection.

    That provide the printer path shared help

    [MACIPADDRESS][SHAREDFOLDER]

    (for example 10.0.0.1scan as example)

    Additionally, make sure that SMB sharing is enabled in the sharing settings:

    Go into System Preferences > sharing.

    Enter the parameters for file sharing.

    Click on the settings button.

    Make sure the option to share files and folders using SMB (Windows) is checked.

    Finally, check the folder appear in the shared folder column and users have write permissions assigned.

    For any other question, it may help if you can put the parameters supplied on your Mac and those who put you in the EWS page so.,.

    Shlomi

  • I use the HP Scan application and the error message: -.

    Could not save the scanned images

    appears when you try to save in a folder as a PDF or any other format.

    Ironically, if I'm going by sending to the printer and then save to PDF it works!

    I checked and I'm using 4.2.2 with El Capitan HP driver software

    Any thoughts?

    Hello

    The application from HP for your printer is not compatible with El Capitan, so the output files incorrectly recorded.

    In the Hewlett-Packard folder move HP Scan to the trash and empty it.

    Before you install and use the HP Easy Scan application below which should save the files correctly:

    Kind regards

    Shlomi

  • I have a Mac with 10.11.1 and a HP c410 printer/Scanner.

    I can scan to the computer, but when I try to save in file I get the error message

    'Could not save the scanned images.

    It is the first time that I scanned because I upgraded to El Capitan, and I see that the scanner instructions have changed. I can send the page scanned to the printer, but I can't save file so I can send by e-mail.

    Hello

    What application you scan currently?

    Can you save successfully scan using the HP Easy Scan application below?

  • After scanning a document, the registration option is grayed out.

    Hello
    The HP scanning application is not compatible with Sierra, so you may experience problems.
    Remove the HP scanning by moving it to the trash, then empty the trash.
    Instead install HP Easy Scan below, it will be installed in the Applications folder:
    http://FTP.HP.com/pub/softlib/software12/HP_Quick_Start/OSX/installations/Essentials/HP-easy-scan-1_7_0.pkg
    If you experience additional problems, ensure that the latest version of the software is installed by following HP Easy Start below:
    http://FTP.HP.com/pub/softlib/software12/HP_Quick_Start/OSX/applications/HP_Easy_Start.app.zip
    Finally, make sure that your drivers are up-to-date by clicking the Apple icon, select about this Mac and then press on software update.
    Click on the Bank on the menu bar, click Reload Page, click all update if an update is available.
    Kind regards
    Shlomi

  • Please excuse my lack of knowledge, but seem to be going round in circles trying to find an answer! It may be a coincidence, but since upgraded my PC to Windows 10, I don't seem to be able to scan to a folder. The only way is to scan to e-mail, receive email, and then save the scan. Can someone explain in simple terms how can I select a folder to scan to or even just go in the scanned Documents folder.

    Thanks in advance.

    Thank you very much thank you for getting back to me. I would like you to follow the steps below:

    1. disconnect the USB key if you use a direct connection.

    2. remove the HP Software PS 6520 uninstall from the control panel of your computers an option of the program.

    3. restart the computer.

    4. make sure that all them that software PS 6520 has disappeared from the list of programs, but also your HP folder listed under all programs in your Start Menu.

    5. now, go ahead and download the software and drivers for your PS 6520 (DO NOT connect USB until the software prompts you to):

    6. go ahead and print a test page.

    7. do not forget to re activate the computer Scan-to-option

    8. If you are unable to print a test page, run the HP print and scan doctor > www.hp.com/go/tools

    -It has been designed by HP users troubleshooting and problems characteristic needed to solve many common problems encountered with HP print and scan products related to Windows computers.

    Thank you for being a part of the community of HP. Please let me know if this helps solve the problem by marking this message as 'accept as Solution' . If you need more assistance let me know and I will gladly do whatever I can to help. If you want to say 'Thank you' to my effort to help, click on the 'thumbs up' to give me a Kudos.

  • I got a scan for Christmas day.
    I can't save a scanned image to the media card, I tried both xd and sd cards.
    I know that they are achievable cards that I took the test photo with them.

    Can someone please help?

    Thanks for the comments dude!

  • Hello world

    I have an Officejet Pro 8600 installed in a Macbook pro.

    After having upgraded to Mac OS Sierra (10.12) 'Save' button in the HP scanning software is now disabled when the save screen appears. Save documents are possible using the 'Test' option in the menu 'Preferences'.

    It worked fine with the latest version of 'El Captain'.

    I've searched for scanning HP new version for Mac OS Sierra, but nothing.

    Someone has any idea how to solve this problem?

    TKS in advance.

    Hello
    The HP scanning application is not compatible with Sierra, so you may experience problems.
    Remove the HP scanning by moving it to the trash, then empty the trash.
    Instead install HP Easy Scan below, it will be installed in the Applications folder:
    http://FTP.HP.com/pub/softlib/software12/HP_Quick_Start/OSX/installations/Essentials/HP-easy-scan-1_7_0.pkg
    If you experience additional problems, ensure that the latest version of the software is installed by following HP Easy Start below:
    http://FTP.HP.com/pub/softlib/software12/HP_Quick_Start/OSX/applications/HP_Easy_Start.app.zip
    Finally, make sure that your drivers are up-to-date by clicking the Apple icon, select about this Mac and then press on software update.
    Click on the Bank on the menu bar, click Reload Page, click all update if an update is available.
    Kind regards
    Shlomi

  • Just finished the upgarde 10.12 Sierra OS on my mac. When you use the software to SCAN HP with my Officejet Pro8600 more I can no longer save the scanned document. Scanning works fine, I can click on save in the file menu, but in the record window after entering a file name, I can't click on save button. Its a dull grey color.

    Any help would be appreciated.

    Hello

    HP Scan is incomaptible with Sierra.

    Go to the Applications folder move the HP Scan application to the trash and empty the trash.

    Then install and use HP Easy Scan below:

    Kind regards

    Shlomi

  • I'm going crazy
    I scanned a document that I need e-mail and I can record it, nor any where-cloud or elsewhere-, neither can I e mail
    I use my HP e print application and I scanned the document
    My only options are to preview or change settings
    There is NO menu or icons to make e-mail, forward, etc.
    Please please help

    Hi Kathyagillespie,

    Thanks for the information and shout it out. It's always nice to be complimented.

    I checked this morning, and if you choose preview instead of scan, once the application has completed the analysis for the preview, it will return the same screen as on the #2 of screenshot. So this isn't the question and I am not able to recreate the problem you have, no option to save after scanning.

    We will try to uninstall and reinstall the application. You need activate the application again.

  • Hello

    I have Aproblem with my scanner Hp Deskjet 2540.

    I was scanning 93 photos.

    When I was about to save the images on my folder of the office, he would say,

    Memory error analysis

    There is not enough memory available on the computer to finish (sharp RAM)

    the scan. Please, reduce the resolution of the scan setting and try again.

    I check my computer's memory, he has plenty of available disk space. There still 480 GB free.

    If I try again, me never to scan all my photos again.

    Why can't I register?

    What should I do?

    Is there another way without starting to revive the scan everywhere and be able to pick up my digital photos?

    Pls Help...

    Hi Rholiedhel,

    Welcome to the HP Forums.

    I see that you experience a problem when you try to scan pictures on your computer.

    When you see the error ' not enough available memory (RAM) on the computer to complete the scan', try to reduce the number of photos of 93 to May 10 at a time.

    Just to let you know, RAM is not related (480 GB) of hard drive space. RAM for Random Access Memory, and what that means is that it uses the RAM memory to deal with the tasks you are working on. If you have a lot of things being processed, the computer can not manage it, and you will get the error you received.

    Please do not hesitate to write me again if you have any questions or concerns.

    See you soon,.

  • I recently reinstalled my drivers on my IMAC computer to correct some strange characters appearing when printing from Microsoft word via Parallels. The relocation at this time and the time has fixed this problem. My most recent issue is not able to save a scanned document of multi page into a document using an excerpt? In the latest that I had to do was high brightness, scanned documents to be saved and presto, all were saved under one. Now you have to go save each of them at a time. If you have a 5-page document, you need to go through the registration process 5 separate time create several documents, which is a big waste of time. I have also my C6280 DPL 100 size should be a problem, I think. To correct even any help would be greatly appreciated.

    RG.

    Hi @RGrantB3,

    Welcome to the HP Forums! I'd love to help you analyze documents several pages in a single file. When you scan, you select PDF as the format scanning? When you select the PDF file, you should see an option to select, save all pages in a single file, or a variant of this option.

    If you do not see this, please post a screenshot of you scanning settings for I can visually identify the issue.

    How to take a screenshot on a Mac. How to post a picture on the HP Forums.

    I can't wait to hear back on your part. If this resolves the issue, please click Accept as Solution button below so that others can see what has worked for you. Thank you.

  • After replacing the color cartridge, tried the alignment process, received the message 'print the alignment page...'. 'and that's how it goes. I leave the alighment and I get the error 'Scanner, impossible to copy or scan. I performend power down hard recycle several times and still get the error message Scanner, turn on again. I don't know what else to do. I need to be able to scan documents. Please help if you can. Thanks, Ron

    I tried all the recommended resolutions and none of them worked. Now, I have a C4795 printer and went out and bought a new AIO Printer/Scanner/Copier.

    Thanks for the help.

    Ron

  • I get an error when I try to save a scanned image/document to the scanner on my computer. It telling me that I need to check to see if the properties are unlocked. It is unlocked, but all I get is a black image with a few broken lines. How can I solve this problem?

    Thank you

    Hello

    Please check the printers supported list and try the following fix:

    Kind regards.

Mac

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